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AOL One Man's Struggle To Cancel His AOL Account
Vincent Ferrari of New York went through a lot of trouble to cancel his
AOL account. A lot of trouble. A frightening amount of trouble. So much
trouble that it drew the sympathy of Matt Lauer, the man who
made Britney Spears cry.
Here is how some of the call went:
AOL: Hi, this is John at AOL. How may I help you today?
Ferrari: I want to cancel my account.
AOL: OK. I mean, is there a problem with the software itself?
Ferrari: No. I don't use it. I don't need it. I don't want it.
AOL: Last year, last month it was 545 hours of usage.
Ferrari: I don't know how to make it any clearer. So I'm just gonna say it one last time. Cancel the account.
AOL: Well, explain to me what is wrong.
Ferrari: I'm not explaining anything to you. Cancel the account.
